Telephone Training workshop
This course will provide participants with the required telephone techniques and skills to be friendly ,polite and confidently answer telephone calls , constructively respond to customer enquiries and handle their complaints in a positive manner
Suitable For
Hotel groups, bank employees, oil industry emergency responders have all benefited from the training we offer. Anyone answering a phone call to your organisation needs to demonstrate techniques to respond to a customer call and build rapport and satisfy their needs quickly
Certification
Certification: a Certificate of Completion will be issued at the end of the course
Management skills workshop
A practical workshop for those new to managing staff, providing you with the skills, knowledge and confidence to become a successful manager. This course can also act as a useful refresher for more experienced managers as effective managemenThis course will help you learn how to connect with confidence, resolve potential problems in the workplace and strengthen their people; in turn, improve the effectiveness of their team and the company as a whole.
Suitable For
Delegates from all sectors of industry including: managers, supervisors, team leaders, HR professionals, business owners, Trade Union representatives, employee representatives and individuals who wish enhance their CPD.
Certification
Certification: a Certificate of Completion will be issued at the end of the course
Essential skills for line managers
Gain a comprehensive overview of essential managerial ‘people’ skills. This training includes interactive group discussions, helpful scenarios and case studies.This session will help you to be an efficient manager and allow you to understand how your position fits into the company and how important it is to connect, lead and inspire your team. It will also discuss the importance of monitoring absence, recognise workplace bullying and how to handle discipline and grievances and techniques of developing good and excellent working relationship with all team members.
Suitable For
Newly promoted line managers or those who wish to build on their present expertise in any of the subject areas covered
Certification
Certification: a Certificate of Completion will be issued at the end of the course
Customer service workshop
This course is designed for those who are in contact with customers either face to face , over the phone or electronically and can help those who are looking to refresh and develop their existing skills. It is designed to help you manage your own feeling and behaviour while looking after your customers and build confidence , handle difficult customers and make the best of every customer contact. The course will be delivered by one of our professional hand picked trainers who will provide the skills and knowledge and allow plenty of time to practice the skills. They will also ensure that everyone leaves with an action plan that details what they will do next.
Suitable For
Delegates from all sectors of industry including: managers, supervisors, team leaders, HR professionals, business owners, employee representatives and individuals who wish enhance their CPD.
Certification
Certification: a Certificate of Completion will be issued at the end of the course